Cancellations:
Orders being personalised cannot be cancelled.
The amount paid will be refunded within 5-7 working days to original payment source.
Exchange of the products:
Please be attentive while buying the products. Exchange is limited to some circumstances. Physical books are exchanged if the request has been sent within 24 hours of order.
Defective/Wrong Products:
In case of defective/wrong products, please contact shop@explorakidsinternational.com with the order details and we’ll make sure you receive the right product. Also attach unboxing video.
In case of complaints regarding quality/transit defect, kindly call or mail our customer care.